In compliance with the provisions of Law 144/2015, of 08 September, it is hereby informed that in the event of a dispute, the consumer may resort to a Consumer Dispute Resolution entity.

National Centre for Information and Arbitration of Consumer Conflicts

Geographical area covered: Acting throughout the national territory, in areas not covered by another arbitration centre of regional competence.

Contacts CNIACC – National Centre for Information and Arbitration of Consumer Conflicts

Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa

Tel.: 213 847 484 – das 15.00h às 17.00h / 91 922 55 40, Fax: 213 845 201, E-mail: cniacc@fd.unl.pt

Web: http://www.arbitragemdeconsumo.org / https://www.facebook.com/cniacc

Algarve Information, Measurement and Consumer Conflict Arbitration Centre

Geographical area covered: Contracts concluded in the District of Faro: Vila do Bispo, Aljezur, Lagos, Monchique, Portimão, Silves, Lagoa, Albufeira, Loulé, S. Brás,Faro, Olhão, Tavira, Castro Marim, Vila Real de S. António, Alcoutim.

Information Phone calls and personal attendance: working days from 9.00h to 13.00h and from 14.00h to 17.00h

Contacts CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre

Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro

Tel.: 289 823 135 / Fax. 289 812 213, E-mail: cimaal@mail.telepac.pt,

Web: www.consumidoronline.pt

Coimbra District Consumer Conflict Arbitration Centre

Geographical area covered: Contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares e Miranda do Corvo

Telephone Information: weekdays from 10.00h to 12.30h and from 14.00h to 16.30h

Personal attendance: working days from 10.00h to 12.30h and from 14.00h to 16.30h

Contact details: Postal Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA

Tel.: 239 821 690 /289 / Fax.: 239 821 690

E-mail: geral@centrodearbitragemdecoimbra.com

Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre

Geographical area covered: Contracts signed in the Lisbon Metropolitan Area: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.

Information Personal attendance: working days from 11.00h to 18.30h, except Thursday from 11.00h to 14.00h

Contact details: Postal Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA

Tel: +351 218 807 000 / Fax: +351 218 807 038

E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Web: www.centroarbitragemlisboa.pt

Madeira Consumer Conflict Arbitration Centre

Geographical area covered: Contracts entered into in the Autonomous Region of Madeira

Information Service: Working days from 9:00 to 12:30; 14:00 to 17:30

Contact details: Postal Address: Rua da Figueira Preta, n.º 10, 3.º andar – 9050-014 Funchal

Tel.: 291 750 330 / Fax: 291 750 339

E-mail: centroarbitragem.sras@gov-madeira.pt / Web: (em construção)

Consumer Information and Arbitration Centre of Porto

Geographical area covered: Contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.

Information: Monday to Friday from 10.00h to 18.00h

Contact details: Postal address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto

Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109

E-mail: cicap@mail.telepac.pt / web: www.cicap.pt

Vale do Ave Arbitration Centre for Consumer Conflicts

Geographical area covered: Contracts concluded in the municipalities of: Cabeceiras de Basto, Guimarães, Felgueiras, Fafe, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vieira do Minho e Vizela.

Telephone information and personal attendance: working days from 9.00 a.m. to 1.00 p.m. and from 2.00 p.m. to 5.00 p.m.

Contact details: Postal address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães.

Tel.: 253 422 410 / Fax: 253 422 411 E-mail: triave@gmail.com / Web: www.triave.pt

Consumer Information, Mediation and Arbitration Centre
(Consumer Arbitration Court)

Geographical area covered: Contracts concluded in the municipalities of: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde e Viana do Castelo.

Information Service: Braga – week days from 9.00h to 16.00h; Viana do Castelo – week days from 9.00h to 13.00h and from 14.00h to 17.00h

Contacts BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA, Tel: 253 617 604 / Fax: 253 617 605, E-mail: geral@ciab.pt

Contacts VIANA DO CASTELO: Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 VIANA DO CASTELO, Tel: 258 809 335 / Fax: 258 809 389, E-mail: ciab.viana@cm-viana-castelo.pt/ Web: www.ciab.pt

More information is available on the Consumer Portal, which can be consulted at www.consumidor.pt.